LBC Introduces Cash On Pick-Up (COP) and Cash On Delivery (COD) Services

As an online buyer and seller, I know the pros and cons of online transactions. Hence, I was elated when LBC introduced their Cash On Pick-Up (COP) and Cash On Delivery (COD) services. Why? Because there’s now an answer to my major concerns/dilemmas whenever I shop and sell online.

The formal launch was held at New World Makati attended by LBC officials, online partners, media and bloggers.

My Experience as an Online Shopper

Just a little background, my online shopping experience started when Keisha was born. Since I can’t go out of the house to shop, I found comfort in shopping for Keisha’s clothes and other belongings online. It was so fun that I get to buy imported goods from US like shoes, apparels, toys, feeding bottles and even organic snacks, and have it delivered at my doorstep without worrying for taxes and other fees. Then, I encountered a seller from Mindanao who took away my Three Thousand Pesos (P3,000.00). I was in disbelief that I was scammed. From then on, I started to be very cautious with my online purchases.

However, that incident didn’t stop me from shopping online because it’s really very convenient. It saves me time and energy to go to malls and shop for more. Plus, it’s so traffic, why would I risk going out when I can have what I want with just few clicks. But, with all of the advantages, there are also disadvantages of online shopping like possibility of being scammed, receiving low quality products (you surely know how deceiving photos can be), wrong size and so much more.

My Experience as an Online Seller

As an online seller for the past 3-4 years, I must say that the process is not a walk in the park. Because, first, I have to deal with my buyer’s whims and requests plus I always consider their convenience over mine. Typical example of the slight struggle I face as a seller would be the customer’s choice of mode of payment. There are buyers who opt to pay on the nearest establishment in their area. However, on my part, I prefer to receive payment thru bank deposit because it’s hard to collect payment from different establishments. Another concern that I have is that, it’s hard to find a reliable courier service that can deliver on time.  Good thing, I learned about LBC. I’ve tried their service and I experienced first hand how fast and reliable they are. With them,  my package is surely delivered to my customer in 1 -2 days even to those who reside in remote areas. They also notify me via text stating that my package was already received.

LBC: We Like To Move It

LBC, the Philippines’ leading logistics company, provides a full end-to-end platform in the market today that is uniquely designed to enable e-commerce and SMEs. They have been my trusted partner for my online business for the past years because they provide a fast, reliable, convenient and effective service. With them, I have peace of mind knowing that my parcels are safe and secured and will be delivered on time to my online buyers.

I would like to commend the LBC – Robinsons Metro East Branch, as their staff are very helpful, easy to deal with, and they provide fast service to their customers.

LBC Introduces Cash On Pick-Up (COP) and Cash On Delivery (COD) Services

Here’s good news for all of us who love transacting online, LBC recently launched their newest services – Cash On Pick-Up (COP) and Cash On Delivery (COD), to meet client’s e-commerce demands.

These services utilize two of LBC’s core services:

  • as a courier of parcels and boxes
  • as a payment collection channel

Cash on Pickup (COP)

LBC’s Cash on Pickup guarantees convenient and seamless transactions between seller and buyer since they’ll act as a trading place for the buy and sell transaction.

Here’s how it works:

The buyer will add LBC as a pick up point, instead of having it delivered at home, office, or meet ups. Payment will be made upon pick up. With this, the buyer is assured that he’ll get the products in mint condition.

This is highly recommended to those who do not want to disclose their home or office address for security purposes. And, also to those living in remote areas that are not accessible by courier services.

On the part of the seller, the online transaction is guaranteed safe and reliable as he or she will be paid. The said payment will then be deposited by LBC to the seller’s bank account.

Cash On Delivery (COD)

LBC’s Cash on Delivery service answers the fear of buyers to pay ahead of time without receiving the products yet. Hence, you are assured that fraudulent transactions won’t happen. With this, buyers will pay upon delivery of the goods. This will save them time going to the bank or other money remittance center to deposit payment and the best part, this will give them assurance that they get the product they’ll pay for in good condition.

On the part of the seller, LBC will directly remit the payment to their desired bank account or they can just go to any LBC branch and receive their payment.

How to avail the COP and COD service?

To avail the Retail COP and COD service of LBC – sellers only need to go to any LBC branch. They don’t even need to register their business to start availing of the services right away.

Why Choose LBC?

  1. LBC provides secure transaction both for the seller and buyer.
  2. LBC’s wide network and serviceable areas allows buyers to shop anywhere in the Philippines and reach more customers nationwide.
  3. LBC’s rates are competitive as it hopes to provide value for money for every buyer and seller.

Mr. Oliver Valentin, LBC Express PH Retail Operations Senior Vice President says: “This service targets both small online sellers like stay-at-home moms, students and starting entrepreneurs. On the side of online buyers,  LBC aims to enable customers enjoy and maximize their shopping experience, with just a few taps on their mobile phones or computers. The entry of COP and COD is a testament to how LBC is willing and able to answer the new demands of the digital age- as well as the ever evolving needs of the market. With these new services,  we are committed to provide the Filipino market with the same brand of reliability and convenience that LBC has long been known for”.

LBC Services:

  • Payroll / Cash Disbursement – LBC will handle the disbursement of your payroll to your employees, thus, enabling them to receive their salary in any of their branches
  • Paycollect – allows the sellers to use LBC branches as the payment center of their buyers
  • Cash On Delivery – for customer’s with door-to-door delivery requirement, LBC’s wide-service network guarantees that your customer’s order will be safely delivered straight to their place
  • Cash on Pickup – an alternative way for “meet ups”

Mommy Bloggers at the LBC Cash on Pickup and Cash on Delivery Launch

LBC can move it for you: just visit, or call telephone +632 8585 999 (Metro Manila), 1 800 10 8585 999 (Provincial), +632 9086 522 (Solutions) and follow LBCExpress (Facebook and Twitter).

  1. Hello Mommy Kaye,

    How about the charges and the shipping rates? how much they are charging for the COD?

    thank you 🙂

    1. Your services is very poor. Before you could get your money you will wait for almost 8 hours because there is no notification sent for us costumers if we can get our money or what. Easy and fast way ? It what aspect is that ? Its my second time using cop and everytime I collect the payment of my costumer I will wait 8 hours for your notification.

      1. It sucks. In my case almost 3days na wala pa din na send sa bank acct ko yung payment ni buyer. fucking bullshit lbc.

      1. Im a sell as well and use COP thru my bank account. the item was claimed and was paid the amount to be collected, that was Thursday, then i went to LBC store to check on the status of the COP and she said that since its a bank deposit it will take a month , and she also said that other still not able to get their money more than a month. is this true? if this is true this is not good for us sellers because we invested money then it will take a month or more before we get what we invested? if this is about Covid, the teller didnt advise me that it will take a month before we get the money that need to be collected, if she advise me i might do other option that COP thru bank account. please answer this. this is beyond disappointment.

      2. About COP and COD is the buyer also will pay the shipping fee aa we agreed upon selling. How does it works?

  2. Hi! Im an online seller and i would really want to try this but i don’t have a bank account. Pwede parin po ba yung cash on pick up kahit wala po akong bank account?

  3. Hi mommy ask ko lang po kapag magpapadala po ba sa LBC, magkano po ang rate nila kung COD po? Thanks po. First time online seller here

  4. I am not satisfied to their policy , they don’t let the receiver to open and check the package before you pay , what if the seller shipped the fake bag or not in good condition and you paid already .

    1. How does COP work po. Kasi 1st time ko nag transact ng COP but na charge ako nf 95 pesos. I thought iwas the buyer na mag pay ng charage na yun. Can somebody explain it to me. Thank you.

  5. Hi! Im an online seller, How about the charges and the shipping rates? Who will charge the receiver or sender? how much they are charging for the COD?

    thank you

  6. Hi Kaye,

    How does COD work with LBC if the product shipped from China is handled by a Chinese courier company? I’m starting to organize my online store with shopify. Thanks for the advice.

  7. Pwde po ba hindi erecieve ung naorder ko kc po nag inform po ako na ecancel pero deliver pa rin.hindi kopo erecieve at wala poko pambayad kc nkaorder poko sa online shop lbc po daw ang mgdeliver.ok lng po ba?

  8. Paano po kapag hindi pinick up ng buyer yung cop item na pinadala ko? How long does it takes to return my item and may babayaran pa po ba ako if kukunin ko na ulit sa lbc yung item ko?

  9. Hi mam.

    If COP po ba dapat bayaran ko din sa LBC yung babayaran sakin ng buyer ko plus shipping fee in advance? Mejo nalilito pa po kasi ako. Salamat

  10. Hi. I want to avail their cop/cod service but I don’t have a bank account. I’m only using GCash/Paymaya/Coins. Would LBC accept that?

    1. Sa cop pag na recieved napo ba ng buyer.ilang days ko makukuha yung payment?kasi narecieved na po ng buyer until wala pa din pumapasok sa bank account..

  11. Hi. Ilang days po pwedeng tumagal yung item sa branch bago I consider as return to sender yung cop if dpa po kini-claim ni customer? Thanks for answering.

  12. Hi im vanessa may jones 313207766601 yan po tracking number ko. Pwde ko po bang malaman kung kelan dating sa gensan kc sa tacurong branch pa kukunin for pick up pa tlga. 13days na kc bkit sobrang tagal po? Bka nman po puro basag na ung nsa loob package pagdating dito…

  13. May I ask? Napadala ko na kasi yung item and I choose COD but nabigla nalang po ako sa buyer kasi nagbayad na po siya. Nag-aalala ako kasi baka double yung babayadan niya. Is it okay na sabihin nung customer ko na settle na ang payment?

  14. Will LBC COD transaction deposit to my bank account per WB number or consolidated? What will appear on my bank statement?

  15. Will LBC COD transaction deposit to my bank account per WB number or consolidated? What will appear on my bank statement? Appreciate your prompt reply.


  17. Hello po ask ko lng po about sa COP na pick up na po kc ni client yung item pero yung payment nya hindi pa pumapasok sa bank account! Mga ilang araw po kaya sya bago pumasok. Salamat po

  18. Hi regarding cod sa ngpaship ako narecived ng buyer ko yong item trinack ko siya ang nakalgayan ako ngclaim eh ako ang seller hanggang ngayun wla pa akong narrecieved from lbc na txt para magencash

  19. Poor customer service !!!! J Centre mall LBc branch tellers are very snobby !! Hindi pa accomodating ! Hope ma reach po tung concern ku sa management ninyu na tu please please please teach them how to handle their customers properly ! ?

  20. I did 2 COP transactions , so i paid 95 each for the shipping fee. I have no idea when will LBC deposit to my bank acct, as per instruction from “kuya” wait 3-4 days and it’ll be deposited. It has been a week now, not even a single call or notification from LBC that they owe me 190.00 pesos. As an online seller, this is the worst idea to deliver parcels! Pls do something about this. Their hotline is so HOT nobody dared to ans my calls! Disappointing!

  21. Bagal ng COP nyu. Nkuha na ng buyer nung saturday ung item at nabayaran na. Pero pa dn ako nkktanggap ng notif pra mkuha ko pera. Sabado pa yun tuesday na ngayun. SUS!!!

  22. March 24 pa release ng Passport ko hanggang ngaun wla p april 6 nah anu ba yan need ko p nman yan

  23. Hi good day mam/sir.

    I would like to ask lang po sana kung mapipick up ba ni customer ung items (COP) kahit ung valid i.d niya ay expired na pero may text na po galing lbc for claiming na at may tracking no.


  24. Pwede ba ako mismo magpabalik sa pinadala Kung item sa buyer ko kai kinansila nya tapos napadala kona

  25. IF ang item na pinadala ng seller hindi tama, o ang box walang laman – ano safety mechanism ng LBC COP? Hindi ba i release/remit to seller ang payment? TY

  26. Your system is flawed! Electronically, You should return the “fee” to the seller pag COP ang method of shipping right away at wag pag-hintayin si seller. Kasi i-re-refund ni seller si buyer pag nakuha na yung item. Dapat automatic release sa seller yung pera pag COP. Hindi yung hahabulin pa ni Seller ang LBC! .

  27. How about the buyer?how to make sure that the product is legit or same in the description by the seller..what if i want to open the item first to make sure that the product is true or legit, just to make sure that that the item is from the legit seller not from the scamer? Can i open first the package before i pay in COP service..sometimes the scamer using the process of cop in bad thing.

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